Have confidence in ordering your American Plumber products from Buywaterfilterswholesale.com.If you are dissatisfied with ANY of our products, you may return the undamaged item(s) for a full refund within 30 days of purchase. After 30 days, restocking charges may apply. In the event that you need to return a product, please contact us for return instructions. Before an item arrives back with us, we like to know that it is coming, for what reason it is being returned, and what will be expected by the customer in regards to replacement, credit, refund, etc. Sorry, freight charges cannont be refunded unless there was an error on our part which caused the return to occur.
So to summarize, at the option of Buywaterfilterswholesale.com, returns of item(s) in good sellable condition will be accepted within 30 days of purchase and a replacement, exchange, or refund issued back to your credit card minus any shipping, handling or freight charges.
Since we attempt to ship orders within 24 hours, cancellation of an order must be received quickly, within 24 hours of the order being placed. If you haven't been able to get in contact with us in a timely manner, you can refuse the shipment when it gets to you...however, we reserve the right to charge your credit card for shipping, freight, & handling that we suffered in shipping your order. There are many ways to contact us at Ritchieintexas.com, but you have to act fast in canceling an order because we give prompt service...telephone calls to our office or office recorders (on all the time) would be the best bet. Emails should be your last choice of methods in contacting us to cancel an order since timeliness is of the utmost importance. We have 6 employees and 5 recorders answering phones, only one person answering emails.
In the rare instance that an item is on backorder after you have placed an order with us, we will notify you within 48 hours of the order and find the best resolution for the order.